FAQs – K+

AnswerOnce you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website..

AnswerWe can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the Email.

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We currently ship in the United-States, Canada, Australia, France, the UK and Germany. For shipping outside of these countries, please reach out to our support through our Email.

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Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

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You can purchase on our website using a debit, credit card, Amazon Pay, Paypal, Apple Pay, and Google Pay. We additionally offer support for payment plans through Klarna and Paypal Credit for Payments in Installments. You can chose these payment methods at checkout.

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We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

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Yes. We accept 3 times payment thank to our partner at Klarna and Shop. You will be able to chose that payment option on checkout.

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Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

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Yes, We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 30 days of delivery - The return is made within 14 days of the return or exchange request

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Yes. Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return. Returns from outside of the US are the responsibility of the buyer.

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